🔒 queenplay Privacy Policy

1. Overview

queenplay ("queenplay," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access and use the queenplay online casino and sports betting platform at queenplay.asia. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy applies to all queenplay services, including our website, mobile platform, customer support channels, and any other queenplay-branded touchpoints. It should be read in conjunction with our Terms & Conditions, which govern your use of the queenplay Platform.

queenplay operates in the Philippines and serves Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. We process personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register a queenplay account, use our services, or contact our support team, we collect personal data that you voluntarily provide, including:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., SSS, GSIS, PhilHealth, TIN, or passport number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, password (stored in encrypted form), account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account number, PayMaya details, BPI, BDO, or Metrobank account information), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued photo ID, proof of address, and proof of payment method ownership submitted for KYC (Know Your Customer) verification.
• Communications: Records of your correspondence with queenplay customer support, including chat logs, emails, and support ticket history.

2.2 Information Collected Automatically

When you access and use the queenplay Platform, we automatically collect certain technical and behavioral data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, session duration, click patterns, and navigation paths within the queenplay Platform.
• Transaction Data: Details of all bets placed, games participated in, deposits made, withdrawals requested, and bonus activity on your queenplay account.
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.

2.3 Information from Third Parties

queenplay may receive personal data about you from third-party sources, including:

• Payment processors and e-wallet providers (e.g., GCash, PayMaya) for transaction verification purposes.
• Identity verification and fraud prevention service providers.
• Publicly available databases and government registries for KYC and AML compliance purposes.
• Analytics and marketing partners, subject to their own privacy policies and your consent where required.

3. How We Use Your Personal Data

queenplay uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your queenplay account, including processing your registration, verifying your identity, and enabling queenplay Login access.
• Service Delivery: To provide you with access to queenplay's casino games, sports betting, and all other platform features and services.
• Payment Processing: To process deposits, withdrawals, and other financial transactions on your queenplay account through your chosen payment method.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity, enforce responsible gaming tools (such as deposit limits and self-exclusion), and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Marketing & Promotions: To send you information about queenplay promotions, bonuses, and new features, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the queenplay Platform's features, performance, and user experience.

4. Legal Basis for Processing

queenplay processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the queenplay Terms & Conditions), including providing platform access, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML/CTF regulations, PAGCOR requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for queenplay's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

queenplay does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist queenplay in verifying your identity and preventing financial crime.
• Game Technology Providers: Software providers whose games are available on the queenplay Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, courts, or other public authorities where queenplay is legally required or permitted to disclose personal data.
• Professional Advisors: Lawyers, auditors, and other professional advisors engaged by queenplay, subject to confidentiality obligations.

6. Data Retention

queenplay retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account Data: Retained for the duration of your queenplay account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Support Communications: Retained for a minimum of two (2) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, queenplay will securely delete or anonymize it in accordance with our data retention and disposal procedures.

7. Data Security

queenplay implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the queenplay Platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Multi-factor authentication options for queenplay account access.
• Regular security audits, vulnerability assessments, and penetration testing.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive staff training on data protection and information security.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

8. Cookies & Tracking Technologies

queenplay uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the queenplay Platform to function, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language and display preferences) to personalize your queenplay experience.
• Analytics Cookies: Collect anonymized data about how you use the queenplay Platform to help us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant queenplay promotions and measure the effectiveness of our marketing campaigns, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the queenplay Platform. For more information about managing cookies, refer to your browser's help documentation.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by queenplay:

• Right to Be Informed: The right to be informed about how queenplay collects and uses your personal data, as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data queenplay holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your queenplay account.
• Right to Erasure: The right to request deletion of your personal data, subject to queenplay's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of your data protection rights, please contact queenplay at [email protected]. We will respond to your request within thirty (30) days in accordance with applicable law.

10. Minors & Age Restriction

The queenplay Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. queenplay does not knowingly collect personal data from persons under the age of 21.

If queenplay becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a queenplay account, please notify us immediately at [email protected].

11. International Data Transfers

queenplay primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to, or accessed by, service providers or partners located outside the Philippines — for example, cloud infrastructure providers or game technology partners operating internationally.

Where such transfers occur, queenplay ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include contractual data protection clauses, adequacy assessments, and other legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

queenplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, queenplay will notify registered users by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the queenplay Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or queenplay's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Protection Request
• Response Time: queenplay aims to respond to all privacy-related inquiries within 30 days
• Support Hours: 24/7, including Philippine public holidays

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with queenplay's response to your data protection concern.